If the temperature in your office needs adjustment, you may submit an online service request. If urgent, contact the Building Management Office at (202) 338-6630 and your call will be directed to engineering personnel immediately.
The standard hours of operation of the heating and air conditioning systems are 8:00 AM - 6:00 PM, Monday through Friday, and 9:00 AM -1:00 PM, Saturday & Sunday. HVAC service outside of these hours is available upon request from the Management Office with 24 hours' advance notice.
For your convenience this Handbook includes an Electronic Tenant - Service Request System. Use this system to submit routine maintenance requests directly to the engineering department; to track the status of previously submitted requests; to download important documents; and to communicate with the property management office.
- Simply click on the link below
- Enter your username and password
- Choose the action you would like to complete
Click here to log into the Electronic Tenant Service Request System
Once you have logged into the system, you will be presented with four options:
- Complete a Maintenance Request Form
- Update User Information
- View Electronic Maintenance Request Log
- Download Miscellaneous Administrative Forms
For detailed instructions for using the Electronic Tenant® Service Request System please see the following pages or contact the Building Office.
Completing a Service Request Form:
After logging in, click on the "Electronic Maintenance Request Form" Link. Users will be taken to a service request form:
- Step One - Confirm or complete all contact information.
- Step Two - Choose the nature or type of request being submitted.
- Step Three - If applicable, provide details of the contractor to be used.
- Step Four - Review all information thoroughly. Click submit.
You will receive conformation via e-mail that your request was submitted to the management office.
Updating User Information:
Personalized user information is used to auto-fill the Electronic Maintenance Request Form for quick and easy submission. In addition, accurate contact information will assist the management staff in expediting all maintenance requests. Each user should check regularly to ensure that accurate information is on file.
Electronic Maintenance Request Log:
This feature allows users to track and monitor all service requests submitted through the Electronic Tenant® Service Request System. Service requests are sorted by month and will have the current month displayed upon entry.